[thelist] Your opinion: managing clients who miss deadlines

Frank Marion lists at frankmarion.com
Wed Sep 7 20:42:50 CDT 2011

Exactly bang on. I wish I could have stated it as succinctly as you did.

On 2011-09-07, at 4:53 PM, Matt Warden wrote:

> The issue, as I read it, is that it is difficult to manage utilization
> of himself or his team when there are these kinds of delays. He is
> either explicitly paying salaries or incurring opportunity cost every
> minute of the work day that goes by without client work due to these
> delays. You either have to have enough projects in parallel that you
> can juggle time across those projects and keep utilization relatively
> high (though it will still take a hit), or you have to sit there idle
> as you wait for the next work opportunity after client input.
> Your success as a service provider depends on how well you can pack
> revenue-earning time against the fixed costs of your resources. These
> delays are a direct attack on that performance, which I believe why
> the OP is asking the question.
> Plus, it's annoying

Frank Marion
lists [_at_] frankmarion.com

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