On Wed, Sep 7, 2011 at 4:41 PM, erik mattheis <gozz at gozz.com> wrote: > All our delivery dates are contingent upon the client's delivery/approval > dates. I would think any other kind of arrangement would be inequitable. I did not read his message as saying he's worried about being blamed for missed delivery dates when input from clients is delayed. That's a relatively tiny issue and, as you say, it's not hard to make the argument that delivery dates must be pushed, even if that wasn't explicit in your contract. The issue, as I read it, is that it is difficult to manage utilization of himself or his team when there are these kinds of delays. He is either explicitly paying salaries or incurring opportunity cost every minute of the work day that goes by without client work due to these delays. You either have to have enough projects in parallel that you can juggle time across those projects and keep utilization relatively high (though it will still take a hit), or you have to sit there idle as you wait for the next work opportunity after client input. Your success as a service provider depends on how well you can pack revenue-earning time against the fixed costs of your resources. These delays are a direct attack on that performance, which I believe why the OP is asking the question. Plus, it's annoying. -- Matt Warden http://mattwarden.com This email proudly and graciously contributes to entropy.